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Privacy Policy – The Kite Cat

Introduction

The Kite Cat (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

What Personal Data We Collect

We may collect and process the following categories of personal information:

  • Names and contact details

  • Date of birth

  • Photographs or video recordings (including CCTV where applicable)

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Why We Collect Personal Data

We collect and use personal information for the following purposes:

  • Providing goods and services, including delivery

  • Communicating service updates or marketing information where appropriate

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Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

  • Consent – where individuals have given permission for us to process their information

  • Contract – where processing is necessary to fulfil a contract or provide a requested service

  • Legal obligation – where we must process information to comply with applicable laws

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Children’s Data

We do not knowingly collect or use personal information about children.

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Where Personal Data Comes From

We collect personal information directly from individuals, for example when they:

  • Contact us via telephone or email

  • Purchase goods or services

  • Provide information directly through enquiries or bookings

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Systems We Use

We use the following system to manage customer information and services:

  • Wix – website hosting and service management platform

Wix acts as a data processor, processing information on our behalf to support our website and services.

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Sharing Personal Data

We do not share personal data with other organisations except where required by law or where necessary to fulfil a service.

We do not sell personal information to third parties.

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Data Retention

Personal data is retained only for as long as necessary to provide services and fulfil legal obligations. A retention schedule is maintained and information is securely deleted when no longer required.

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Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure.

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Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal data where legally permitted

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent
     

To exercise these rights, please contact us using the details above.

Complaints

If you have concerns about how your personal data is handled, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website – www.ico.org.uk
Telephone – +44 303 123 1113

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Policy Updates

The version of this Privacy Policy is March 2026.

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices.

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